Jotform support full#
Jotform support free#

Because guess what, they will send your social security number, full date of birth, physical address, phone number, and any given number of data fields to email addresses you provide without even checking that you own the email address unless 'form owner use/add in the form'. They won't even care if you make a phishing form. JotForm Support won't give 2 cents about your data safety. The process is just taking much longer than we anticipated as our forms are very complex, also making it not worth rebuilding them on an intermediate platform to bridge the gap. Note: We are building a website with all of our forms built in house.

If you take payments, don't subject your customers to this inept service. I assume they meant 'can't' but since they dont seem to speak English particularly well, I can forgive that.īottom line, if you want a simple 'Contact Us' form, great. There is no phone number to call, nor will they call you, they just say 'Unfortunately, we do not currently have phone support available as the nature of the support we provide here sometimes requires testing to find the problems and their solutions which can be solved over the phone' The ticket i originally submitted was in January of 2021, 14 months ago, and I have posted in it 9 times since. You can submit a ticket, to which they invariably reply that they will send the issue to their dev team and reply in the ticket thread when it is resolved. Granted, this example is one of the worst. That is for ONE time this happened, and it happens a few times per day. Luckily we caught the issue on our end immediately, and refunded the charges, however, we still were charged the credit card processing fees of over $65. Now we are getting the same submission up to 7 times, and the only reason it wasnt 8 is the payment failed on the eighth attempt charging a customer a total of $2254 on a charge of $322. The problem has gotten progressively worse over time. This has been happening for well over a year, the company has known about the issue for at least 14 months, and has literally done nothing about it. The form will semi consistently submit multiple iterations of the same submission, charging the customer multiple times on a single authorization. We would be glad to assist you.ĭO NOT use this form builder if you take payments from within your forms.

Jotform support free#

Should you have any other questions, feel free to contact us via our support contact form at. Our team has already applied a fix that corrects the price information on the billing page for grandfathered accounts. This is the reason why you are seeing the full price on renewal. This means that your plan will auto-renew at the full price. Please note that the 50-percent discount you availed during the sale is a one-time offer. To further clarify, the amount displayed on the billing page before it was corrected was the discounted price, which is supposed to be the full price. We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We sincerely apologize for the inconvenience you've experienced.